General Manager

• Supports the company mission and goals to provide success to their location(s)
• Understands and adheres to Company Policies and Procedures outlined in company manuals
• Effective communication skills with staff, families, and the community. Including the ability to convey difficult messages in a candid, honest, and caring manner along with the ability to listen to and understand varied points of view.
• Possess high ethical standards demonstrated in a way that inspires trust. Treatment of others with respect and maintain the highest degree of discretion and confidentiality.
• Marketing within the community to improve location market share through community events, group presentations, and other assignments as directed by their supervisor
• Perform full range of Funeral Director/Embalmer responsibilities (per active licensure): On-call/first call rotation and availability, transport, meeting with client families, personalization of funeral services, ensures positive family experience, proper paperwork and tasks completed regarding funeral arrangements (permits, certificates, company documentation, computer system entry, etc.), Conduct and attend funeral services, work with Pre-Need team on aftercare
• Ability lead and/or work on a team of individuals to ensure funeral services are executed to exceed family expectations
• Experience in removal and funeral arrangements
• All licensure and continuing education credits kept current
• Ability to perform embalming and decedent care per state requirements
• Must be able to lift up to 75lbs without the assistance of powered equipment
• Work in varied outdoor weather conditions and stand for long periods of time
• Dedication to providing the highest quality products and services to our customers consistently; providing every family with every option, every time.
• Work long and unusual schedules including weekends, evenings, and holidays as required
• Must be able to work in an emotional environment dealing with families’ grief
• Always maintain a professional appearance and adhere to professional standards of conduct both on and off the clock.
• Perform janitorial duties as needed, including using chemical cleaning products.
• Ability to learn or know the use of office equipment: phones, copiers, fax machine, audio/video equipment, etc.