Compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with the family’s wishes; company expectations; and local, state, or federal laws. As the licensed Funeral Director, you are responsible for all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).
Funeral Director duties must be performed consistently with the company’s mission and values and in adherence to company policy and procedures.
Essential Functions and Competencies
- Receives or initiates call to deceased next of kin.
- Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
- May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status using decedent tracking software.
- Greets the next of kin and escorts them to meeting space. Initiates and facilitates the Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
- Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
- In the absence of an FSA/FSC may perform FSA/FSC responsibilities.
- Responsible for reviewing and authorizing merchandise and service contract revisions.
- Confirms authorization to proceed with service arrangements.
- Must be present for graveside services included in the purchase agreement. Must be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the arrangements.
- Visually inspects deceased, adjusts casket dressing, deceased’s attire or makeup, and communicates concerns to the preparation staff. Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
- May attend community or charity events to represent and promote the location or market.
- Works under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education. Collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors.
- Ensures compliance with local, state, and federal regulations.
- Takes the initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from manager.
Required Education and Experience
- Diploma or Degree from an accredited school or college of mortuary science.
- Current Funeral Director license within the practicing state
- Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
- Industry experience is preferred
- Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary
- Ability to build professional and trusting business relations.
- Professional written and verbal communication skills.
- Public speaking skills with the ability to influence and gain consensus.
- Proficient in using databases in automated processes.
- Proficient in Microsoft Office.
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.